Support
Help that reaches someone who can fix it.
Support channels and their current status. Response priority is attached to your edition.
Channels
Where to go
Knowledge Base
Diagnosed problems and their resolutions.
Upcoming
Support Portal
Raise and track support cases against your entitlement.
Upcoming
Priority
Response priority by edition
Specific response targets are agreed commercially and are not published on this site.
Community
Public documentation and community channels.
Standard
Business-hours support through the support portal.
Priority
Prioritised response for production-impacting issues.
Premium
Highest response priority, including recovery scenarios.
Support
Describe the problem, not the symptom.
Host state, job output and what changed immediately before are the three things that make a support case solvable.